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Troubleshooting

Enterprise plugin does not start.​

Please send us a support request (via email: q247_support@execon.pl) providing following information:

  • results of the uname -a command on the machine running the Enterprise Plugin
  • results of the ps -efww | grep -i q247 command on the machine running the Enterprise Plugin
  • command used to start up the plugin
  • contents of the config.cfg file used by plugin
  • contents of the q247-plugin.log file generated by plugin
  • any other errors reported

Source Code Manager record does not change to Operational​

Enterprise Plugin cyclically updates SCM information from the Q247 Management Portal. Thus make sure that at least 5 minutes have passed with no status change to Operational.

After 5 minutes, if the status still is not Operational please send us a support request (via email: q247_support@execon.pl) providing following information:

  • results of the uname -a command on the machine running the Enterprise Plugin
  • results of the ps -efww | grep -i q247 command on the machine running the Enterprise Plugin
  • contents of the config.cfg file used by plugin
  • contents of the q247-plugin.log file generated by plugin
  • results of the telnet api-beta.devworkout.laascloud.ee 443 command on the machine running the Enterprise Plugin
  • results of the telnet devjam-lab.azurewebsites.net 443 command on the machine running the Enterprise Plugin
  • any other errors reported

Empty lists of repositories for a given Source Code Manager​

Enterprise Plugin periodically updates repository information and makes calories scans of selected repositories. Therefore if the configured repository last scan date is Never for a prolonged period of time (>1h for hourly scanned repos, >24h for daily scanned repos) there is an issue with calories scanning.

Please review following scenarios before raising a support request:

  • make sure that SCM Base URL is properly configured and is reachable (host, port) from a machine where Enterprise Plugin is installed
  • make sure that the user name and personal access token configured in Q247 Management Portal is sound and valid with proper roles assigned (depending on type of SCM).
  • make sure that https for your SCM is properly configured with a valid SSL certificate

Provided that above mentioned elements are fine please raise a support request (via email: q247_support@execon.pl) providing following information:

  • results of the uname -a command on the machine running the Enterprise Plugin
  • results of the ps -efww | grep -i q247 command on the machine running the Enterprise Plugin
  • contents of the config.cfg file used by plugin
  • contents of the q247-plugin.log file generated by plugin
  • results of the telnet api-beta.devworkout.laascloud.ee 443 command on the machine running the Enterprise Plugin
  • results of the telnet devjam-lab.azurewebsites.net 443 command on the machine running the Enterprise Plugin
  • any other errors reported

Repository X last scan date is still “Never” - repository is not scanned​

Enterprise Plugin periodically updates repository information and makes calories scans of selected repositories. Therefore if the configured repository last scan date is Never for a prolonged period of time (>1h for hourly scanned repos, >24h for daily scanned repos) there is an issue with calories scanning.

Please review following scenarios before raising a support request:

  • make sure that the user name and personal access token configured in Q247 Management Portal is sound and valid with proper roles assigned (depending on type of SCM).

Provided that above mentioned elements are fine please raise a support request (via email: q247_support@execon.pl) providing following information:

  • results of the uname -a command on the machine running the Enterprise Plugin
  • results of the ps -efww | grep -i q247 command on the machine running the Enterprise Plugin
  • contents of the config.cfg file used by plugin
  • contents of the q247-plugin.log file generated by plugin
  • results of the telnet api-beta.devworkout.laascloud.ee 443 command on the machine running the Enterprise Plugin
  • results of the telnet devjam-lab.azurewebsites.net 443 command on the machine running the Enterprise Plugin
  • results of the df -h command on the machine running the Enterprise Plugin
  • results of the free -h command on the machine running the Enterprise Plugin
  • any other errors reported